RETURN & EXCHANGE POLICY
Last updated July 20, 2021
Thank you for your purchase.We hope you are happy with your purchase.
Jaanusarees & team assures the best of quality when it comes to our product deliverances.
We understand sometimes things may go wrong & you may need to exchange or refund an item for various reasons.
We are committed to ensuring your satisfaction and providing you with a hassle-free exchange and refund process.
Please refer below for more information on our return policy.
Accepted Reasons for Return/Exchange:
We accept returns or exchanges for the following reasons:
- Damaged / Defect Items: We need a proper unedited 360” video while opening the package from beginning to end and any damages have to be shown in the video itself to initiate an exchange or return. We have rights to reject return / exchange if required is not provided correctly.
- Seller Error: The error includes difference in size/fabric/design as displayed.Our team ensures free re-shipping of correct order without additional cost.
For defective /error/ damaged products, please report to us at the contact details below within 24hours to arrange for a refund or exchange.
EXCEPTIONS
The following items cannot be returned or exchanged:
• Readymade blouses
• Sale items
• International orders
RETURNS
All returns must be postmarked within seven (7) days of the purchase date.
SHIPPING
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
- Shipping costs are non-refundable.If you receive a refund, the cost of return shipping will be deducted from your refund.
REFUND / EXCHANGE STATUS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
REFUND PROCESS
Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us.
Note: Please note that our exchange policy is subject to change without prior notice. We reserve every right to refuse exchanges or refunds that do not meet the specified eligibility criteria or if the request is made outside the designated timeframe.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+60143318871